Study guides, eBooks & eLearning FAQs

Frequently asked questions about membership

I have ordered my book to be delivered overseas will I need to pay customs charges?

Yes, you might have to pay the customs charges. These will be sent directly from your local courier provider.

If I use only the eLearning, will this be enough to pass the exam?

Whilst the eLearning is a great companion to the Study Guides and eBooks, we do advise that you would not be able to pass exams purely from the eLearning alone and recommend purchasing the Study Guides and/or eBooks.

It’s important to remember that all exam questions are based off the Learning Outcomes from the syllabus of the qualification you are studying, and we recommend that you review these Learning Outcomes in conjunction with the study materials.

See our full terms and conditions for more information.

Can I access my online study materials if my membership has lapsed?

Yes. You’ll still be able to access the My Learning section from your MyCIPS Dashboard, regardless of your membership status.

Please be aware that eBooks are available for two years from the date of purchase and eLearning material is accessible for one year from the date of purchase.

Can I make changes to my book order once it has been placed?

No, once your order has been placed, we are not able to make any changes.

Please ensure that the details of your order, including the items you wish to purchase and the delivery address, are correct before making any payment.

I've just brought an eLearning product, how do I access it?

eLearning materials can take up to three working days to be allocated to the My Learning section of your MyCIPS Dashboard. However, you will also receive email confirmation once access to your eLearning is available.

eLearning is accessible for one year from the date of purchase. After this, the licence period will expire, and you’ll have to make another purchase to regain access to the content.

If you are having difficulty or issues when attempting to access your eLearning please Contact Us and select MyLearning.

See our full terms and conditions for more information.

I've just brought an eBook, how do I access it?

eBooks can take up to 48 hours to be allocated. You will receive two emails with instructions about how to access your eBooks both online and offline.

Please be aware that these emails may fall into your junk/spam mail folders, so please check these folders in your personal email account before contacting us.

eBooks are accessible for two years from the date of purchase. After this, the licence period will expire, and you’ll have to make another purchase to regain access to the content.

For further guidance on how to access your eBook, please visit https://www.cips.org/ebooks, select the eBook you have purchased, and refer to the How to Access your eBook section at the bottom of the page.

See our full terms and conditions for more information.

I'm not a member, can I still purchase study materials?

Yes. You can purchase any of our study materials without having to join CIPS as a member. You just need to create a “non-member” account with us.

However, some study materials may offer a discount if you have an active membership with us.