Qualification Certificates FAQs
Frequently asked questions about Qualification Certificates
When will I receive my CIPS qualification certificate?
CIPS exams: You will receive an email confirming that your certificate is due for dispatch and when, within 6 weeks of your exam results. Certificates delivery times can vary depending on destination and could take up to 8 -12 weeks to arrive. If you had not received an automated email, please let us know here.
Corporate Award: Upon completion of your assignments, your CAP/CAAP certificate will be available to view and download from your MyCIPS Dashboard. You can access it in the ‘My Certificates’ section. Please note that we do not issue hard copies of the certificate, it is provided in digital format only. Should you experience any issues viewing your certificate, please contact your Programme Lead.
How will my qualification certificate be delivered?
CIPS Exam Certificates are sent by standard delivery to the address we hold on to your record. You can confirm your address within your MyCIPS profile.
Corporate Award certificates are provided in a digital format only and can be accessed in your MyCIPS Dashboard.
Can I request a digital copy of my qualification certificate?
CIPS Exam certificates are currently only available as a hard copy. However, you can download your official Transcript through your MyCIPS here . You can watch the step-by-step guide.
What should I do if I have not received my certificate?
If you have not received your CIPS Exam certificate after 8 weeks from the dispatch date provided within the email confirmation, you may be eligible for a free replacement - provided you contact us within 6 months of your results being released. Please let us know here.
Corporate Award: Upon successful completion of your assignments, your CAP/CAAP certificate will be available to view and download from your MyCIPS Dashboard. You can access it in the ‘My Certificates’ section. Please note that we do not issue hard copies of the certificate, it is provided in a digital format only. Should you experience any issues viewing your certificate, please contact your Programme Lead.
I have changed my address since I received my notification that my CIPS Exam certificate was dispatched
We process CIPS Exams certificate data on the first day of each month. Your certificate will be sent to the address we have on file at that time. You’ll receive an email notification approximately one week before dispatch.
If you’ve changed your address after receiving the dispatch notification, we recommend retrieving your certificate from the original address, if possible. If the certificate cannot be delivered, it may be returned to our printing service, and we will notify you accordingly.
To avoid delivery issues, please ensure your contact details are always up to date.
I still haven’t received my certificate after 8 weeks, what now?
CIPS Exams: We’re sorry you have not yet received your certificate. If your address was correct at the time of despatch, you will qualify for a free replacement. Please contact member services here. If your address was incorrect and you have since amended your details, you will need to purchase a replacement which you can find here
Corporate Award: If you have completed a Corporate Award Programme, your CAP/CAAP certificate will be available to view and download from your MyCIPS Dashboard. You can access it in the ‘My Certificates’ section. Please note that we do not issue hard copies of the certificate, it is provided in digital format only. Should you experience any issues viewing your certificate, please contact your Programme Lead.
