> ... > Qualifications Advanced diploma in procurement supply Operations management

Operations Management (L5M9)

Module Purpose

On completion of this module, learners will be able to understand the concepts of operations management that link to the efficiency and effectiveness of the supply chain and explain plans, designs, processes and systems for the improved control or improvement of supply chain operations.

Module aim(s)

To ensure success an organisation must create and adopt processes that ensure the consistent production of products and/or services that meet customer demand, both in terms of quantity and quality. This is the responsibility of those who manage the supply chain operations function. This module is designed to enable those involved in procurement and supply to assess techniques that are aimed at improving supply chain operations to the overall benefit of the organisation.

Next steps

Starting a CIPS qualification programme means you will join the largest institute in the world for those working in procurement and supply. You can join as a student member online today. Once joined you can book your examinations online

Key Module Details

Icon showing the letters CR, with CONSTRUCTED RESPONSE EXAM written below the green-bordered circle.

Icon showing the letters OR, with OBJECTIVE RESPONSE EXAM written below the green-bordered circle.

Icon showing the number 1.5 and the word HOURS, with EXAM DURATION HOURS written below the green-bordered circle.

Icon showing the number 60 and the word HOURS, with MODULE LEARNING TIME written below the green-bordered circle.

Icon showing the number 6 and the word CREDITS inside a green-bordered circle.

Icon showing the number 46 and the word QUESTIONS, with IN THIS EXAM written below the green-bordered circle.

DOWNLOAD FULL SYLLABUS

Learning outcomes, assessment criteria and indicative content

1.1 Analyse the role and activities of operations management in organisations

1.1.1Definitions of operations and operations management
1.1.2The extent of operations management in organisations
1.1.3Operations management in different types of organisations

1.2 Critically assess the objectives and strategies of operations management

1.2.1From implementing to supporting to driving strategy
1.2.2The stages of development of operations strategy
1.2.3The performance objectives of operations management (quality, speed, dependability, flexibility, and cost)
1.2.4Top down and bottom-up perspectives of operations strategy
1.2.5Order qualifying and order winning objectives of operations management

1.3 Evaluate operations management processes

1.3.1The input transformation -output’ model of operations management
1.3.2The dimensions of operations processes (volume, variety, variation and visibility)
1.3.3The activities of operations processes

1.4 Analyse the application of operations management across supply chains

1.4.1Operations management in manufacturing, services, retail, construction, and public sector supply chains
1.4.2The impact of operations management on global sourcing
1.4.3Examples of operations management in different supply chains

2.1 Analyse tools for improving performance in operations management

2.1.1The use of performance measurement in operations management
2.1.2Setting performance targets
2.1.3Benchmarking in improving operations management
2.1.4Building continuous improvement
2.1.5The use of business process re-engineering

2.2 Explain techniques in failure prevention and recovery that can be applied in operations management

2.2.1Measuring failure and the impact of failure
2.2.2Mechanisms to detect failure
2.2.3Failure mode and effect analysis
2.2.4Improving process reliability
2.2.5Maintenance and approaches to maintenance
2.2.6Failure distributions
2.2.7Business continuity

2.3 Evaluate the role of total quality management in operations management

2.3.1Approaches to total quality management
2.3.2The differences between total quality and quality assurance
2.3.3The work of pioneers of total quality management (such as Deming, Juran)

2.4 Analyse techniques for quality improvement that can be applied in operations management

2.4.1Diagnosing quality problems
2.4.2The use of statistical process control
2.4.3Variation in process quality
2.4.4The Taguchi loss function
2.4.5Poka yoke
2.4.6The Six Sigma approach to quality improvement

View other modules

Four core modules make up 42 of the required credits for this qualification, choose three elective modules to make up the 18 remaining credits