Policies

We are committed to offering a high standard of service to all of our customers, including student members, approved centres and assessors. We aim to provide a service that is:

• Consultative and responsive
• Open and informative
• Prompt and efficient
• Streamlined and manageable
• Cost effective

• CIPS Awarding Body Customer Service Statement

Our Assessment Review and Appeal policy applies to all forms of assessment against our modules including examinations and exemptions. To apply for a review or an appeal, these applications can now be found in your MyCIPS area, under My Applications and requests.

• Assessment Review and Appeal policy

• CIPS Management Entry Route (MER) & CIPS Pathways Appeal Policy

• CIPS Fellowship Appeal Policy

We're committed to offering an excellent standard of service. If however, we have let you down in anyway, please tell us about it at here

• Complaints policy

• Conflict of Interest Policy

• Endorsement policy

To cancel your exam within the exam booking window, and in line with the exam terms and conditions, you will need to log into your MYCIPS account.

If you booked your exam online, and the booking window is still open you can cancel your exam and claim a full refund. Additionally, there is a 14-day cooling of period in which you can cancel and receive a full refund. The 14-day cooling off period begins from the day you booked and paid for your exam online.

If your exam was booked by your study centre, you will need to contact them directly to request the cancellation on your behalf.

Once the exam booking window has closed or the 14-day cooling off period has passed, no cancellations can be accepted, and no refund will be provided. The only exception is for medical reasons affecting a student and/or immediate family member during the exam period, or for a significant time leading up to the booked exam. If you believe you are in an exceptional situation that is not covered by a medical reason, please contact our team using the contact form below for further advice.

Where possible, applications to cancel an exam, must be received before the date the exam is due to take place. In the event of illness or accidents on the exam day, applications must be made within 2 working days of the exam date. Medical evidence may be requested at the point of application. If your application is approved, you will receive a refund of the exam fee only. The venue hosting fee or the remote invigilation fee you have paid are non-refundable.

To cancel your exam, please contact us using this form: Contact us and choose ‘Exam Cancellation’ as the reason for your enquiry.

• Candidate regulations for CIPS exams
• Return of candidates' examination answers

Every effort is made to ensure customers have access to clear information about fees and payment, and are offered a variety of payment methods.

• Fees and invoicing policy

CIPS Awarding Body strives to prevent the occurrence of malpractice in the development, delivery and award of its qualifications, in order to safeguard the consistency and integrity of all assessments.

• Malpractice policy
• Examples of malpractice
• Policy for use of AI by Learners

CIPS has a responsibility to ensure all candidates have equal opportunities to reach their full potential. In some instances, candidates may require adjustments to the assessment process to give them an equal opportunity. Applications for Reasonable Adjustments should be submitted to CIPS before the assessment entry closure date. If you submit a Reasonable Adjustment application after the assessment booking deadline (refer to key dates and deadlines here), the adjustment will be applied to the next assessment window, provided it is approved

Candidates may apply for Special Consideration for any instance that may have affected their assessment performance, which could not possibly be predicted. Such applications must be submitted within two working days of the assessment. Applications can only be accepted after the assessment has taken place, as the adjustment will be considered based on the impact experienced during the assessment.

You can submit your application by heading to your MyCIPS area and My Requests and Applications.

Before applying for Reasonable Adjustment or Special Consideration, please download and read the related policy document:

• Reasonable adjustments and special consideration policy

• Safeguarding policy
• Safeguarding procedure
• Key Well Being Contact Support Agencies

Recognition of Prior Learning (Exemption) Policy April 2026

• Replacement Certificate and Attestation Letter Policy

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