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CIPS complaints policy

Complaints procedure

If you are unhappy with the quality of service you have received, please let us know.

Letting us know your concerns, gives us the opportunity to put matters right for you, and improve our service to all our customers.

The Awarding Body and Customer Service are committed to offering a high standard of service to all our customers, including learners and study centre

A smiling female customer service agent wearing a headset looks directly at the camera while seated at her desk in a modern office, with a colleague working in the background.

Information we'll need

What we need from you:

So that we can resolve things as quickly as possible, please provide us with:

  • Your full name, address and membership number if you have one
  • Full details of your complaint
  • Your preferred method of response i.e. telephone or email

Resolving your complaint

Getting back to you:

We will do our best to resolve your complaint promptly and efficiently, we will:

  • Acknowledge your complaint within 3 working days
  • Keep you regularly updated with our progress
  • Provide a timely outcome in writing

Download the complaints policy & procedure​

If you are dissatisfied with a decision made by CIPS, including decisions made about reasonable adjustments, special consideration, malpractice or assessment results, this cannot be dealt with as a complaint, and you must follow the relevant CIPS Review and Appeals procedure.
 

How to contact us

Email: complaints@cips.org

Write to us:
Chartered Institute of Procurement and Supply Complaints
Customer Service Team CIPS,
WestPoint,
Lynch Wood,
Peterborough,
PE2 6FZ